Technical Writing • Training • Knowledge ManagementSan Francisco, California718.354.6002 | firstname.lastname@example.orgPrint Resume • Writing Sample
Kelly Neal has recently returned to San Francisco after spending a decade in New York City. He has provided high quality documentation, training and knowledge management solutions for 10 years. For the last five years, Kelly has worked as a Technical Writer at the United Nations, HHA eXchange Software and most recently Park Side Lending in San Francisco. Before moving to New York in 2005 to get his master of fine arts degree, Kelly wrote documentation and training materials for Agilent Technologies (formerly Hewlett Packard). Kelly has a contagious enthusiasm and magnetic inclination towards team collaboration and exceptional project management skills enabling him to juggle multiple projects to create, edit and distribute usable and current knowledge technical and non-technical audiences.
2016 • Technical Writer • Knowledge Management • Consultant • San Francisco, California
Wrote and edited procedures for key business processes by quickly learning a new industry, interviewing Subject Matter Experts and being heavily involved in the software life cycle from the development of the Business Design Documents and testing to go-live.
Turned complicated poorly writing existing materials into clear and concise consistent user guides for internal and external audiences using templates, clear formatting, graphics, white space and consistent styles which all improve the user experience and document’s usefulness.
Developed a company-wide document and knowledge management plan and saved Parkside thousands of dollars by recommending an in-house solution using SharePoint as opposed to costly third parties.
Developed a SharePoint training plan and led the company’s first SharePoint training session.
HHA eXchange Software
2015 • Technical Writer • Knowledge Management • Employee • New York City, New York
Improved the user experience for the company’s support website by analyzing their existing site and designing, updated and migrated legacy support website to a modern CMS platform using a great WordPress template resulting in greater user experience with basic features such as search, logical content organization, forum, and FAQ database.
Updated and dramatically improved existing 400-page User Guide by enhancing usability, reorganizing content, improving consistency, fixing errors and updating to reflect current functionality from a major release resulting in a more up-to-date and usable document for customers.
Analyzed the company’s knowledge management practices and made recommendations that resulted in more company collaboration and more efficient customer interaction using SharePoint.
Educated employees on best practices using SharePoint to improve the way the organization collaborates and shares information.
2011 - 2014 • Technical Writer • Knowledge Management Consultant • New York City, New York
Designed and wrote hundreds of pages of clear and concise end user documentation, job aids, QRCs and brochures covering all critical functionality to support a wide scale world wide deployment of SharePoint into the organization’s 150 field offices.
Managed all project documentation and created a learning portal website to host all training material, online FAQs and key communication messages in a very user friendly and organized way resulting in much praise around the company and becoming a standard best practice for other teams and projects.
Wrote standard operating procedures and a 100-page end user guide servicing 1000s of users worldwide for an Approva implementation. Approva software interfaces with SAP to provision users and their associated roles into SAP.
Produced, created and edited training videos explaining SharePoint, Approva and related business processes. I wrote voice scripts, recorded my voice, captured screen video, edited content and published final training videos using Camtasia software.
Delivered key communications about how SharePoint changes the way UNICEF works and collaborates as well as messages about how the Approva project impacted end users access into SAP.
2000 – 2005 • Technical Writer Consultant • Santa Clara, California
Created the following types of documents and templates: Application Design Report, End User Guide, End User Training Guide, Test Scripts, Technical Support Guide, Quick Reference Card, Online Help, Business Processes and Business Requirement Document.
Designed, built, and managed internal project website that was used as the primary communication vehicle for a multi-million-dollar project impacting over 6000 end users worldwide.
Developed, managed, and edited weekly newsflash to communicate key project messages that was delivered to the 600-member team.
Built training web page to deliver bi-weekly complicated system changes to end users divided into 25 categories according to job role which was made available to all 28,000 employees.
2005 - PresentCovered breaking news, celebrity and entertainment events in New York City.Trained and consulted over 400 private clients in photography, imaging software and book making.Taught a photography workshop as guest lecturer at ECV Paris - École de Communication Visuelle College.Taught a photography workshop as guest lecturer at Preston High School, Bronx, New York City.
2007 Master of Fine Arts • Photography and Related Media • School of Visual Arts, NYC
1995 Bachelors of Science • Marketing • California State University Sacramento, California •Minors • Theater Arts, Journalism and Music
SharePoint, Approva, Camtasia, Adobe Captivate, uPerform, Leaf Capture, Capture One, QuickBooks, Adobe Photoshop, Lightroom, Adobe Writer, Illustrator, Premier, Flash, Dream Weaver, Frame Maker, Apple Final Cut Pro, Microsoft Word, Excel, Access, PowerPoint, Visio, SAP and People Soft
Familiar with HTML, CSS, PHP